 |
||
|
GENERAL INFORMATION RESERVATIONSService is by reservation only. It is recommended that reservations are booked online or by phone at least 48 hours prior. Reservations with less than 48 hours, must be booked by calling 1-800-424-7767 or (631) 924-1200, last minute bookings are no problem, but are based on availability. If you need to modify an existing online reservation you must call 1-800-424-7767 or (631) 924-1200. We recommend that you book your round trip reservations to simplify your travel plans and to receive your round trip discount. SERVICE AREAWinston Transportation picks up or drops off at any location, home, office, school or hotel on Long Island and Queens. Winston services Kennedy International (JFK), LaGuardia (LGA), Newark (EWR) and Islip MacArthur Airports (ISP). New York City (all boros), Bayonne and Brooklyn Piers. Special occasions, social or sporting events, etc. Also, for point to point private service within or outside of Long Island call 1-800-424-7767 or (631) 924-1200 for pricing and availability. HOURS OF OPERATION Reservations can be booked online fast and easy at www.Winstontrans.com or by calling our state-of-the art call center at 1-800-424-7767 or (631) 924-1200, 24 hours – 7 days a week.
DEPARTURE Allow extra time to get to the airport, to allow for the additional screening that is taking place. The airlines are requesting that travelers check in 1 ½ - 2 hours in advance for domestic flights and 3 hours in advance for international flights. For the convenience of our shared ride passengers there is never more than 2 other stops in route to or from the airport.
ARRIVAL Upon arrival, retrieve your luggage first then call our dispatch center at 1-800-424-7767 or (631) 924-1200 from any cell phone or public pay phone. After you speak to the dispatcher, the typical wait time for your vehicle is 5–15 minutes. All arriving flights are monitored through specialized software such as “Flightview”. However, the airlines do not always report the most up-to-date information. If you are extremely delayed, please call us at 1-800-424-7767 or (631) 924-1200 from your departure city.
PAYMENTCash, credit card or check (on a New York Bank). Payment is made to the driver, upon completion of trip. If paying by credit card, the driver will ask for your credit card, run an imprint and ask you to sign the credit card slip. Driver gratuity can be put on your credit card or in cash. We accept Visa, MasterCard, American Express and Discover. Using your credit card online is fast and secure and the latest technology is employed on our website. The standard gratuity for the shared ride service is 15-20%, all private service is 20% of the fare and waiting charges. For corporate accounts we offer the convenience of weekly or monthly billing programs or directly billing your company credit card.
CANCELLATION POLICY Shared Ride reservations must be cancelled at least 3 hours prior to the pick up time to receive any refund. All private service must be cancelled at least 24 hours prior to the pick up time to receive any refund. Passengers electing not to appear for a pick up (no show) will not receive any refund.
E-mail cancellations are not accepted.
BAGGAGE Winston Transportation allows two (2) pieces of checked baggage (standard size) and one (1) carry-on piece for each passenger. Golf clubs and skis count toward the baggage allowance as one piece for each checked baggage. Some golf bags and skis require a private van.
Please contact our reservation department at 1-800-424-7767 or (631) 924-1200 if you are transporting unusual objects, including: large boxes, bicycles, surfboards, golf clubs or any other items which do not fit into standard luggage. Also, contact us if your overall luggage count is more than three (3) per person.
We reserve the right to refuse any passenger that has not advised us prior to pick up of unusual or excessive luggage.
There is an extra charge of $5.00 for each piece of additional baggage beyond the standard allowance.
No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both loading and unloading of such baggage.
LOST AND FOUND If you believe you left an item onboard one of our vehicles, please call dispatch at 1-800-424-7767 or (631) 924-1200 immediately. Winston Transportation will not be liable for any item or, baggage lost onboard in any of our vehicles. Baggage remains the responsibility of the passenger at all times.
PETS OR ANIMALS Winston Transportation shared ride service does not allow any pets or animals, with the exception of trained service dogs or animals required for disabled passengers. If passengers must travel with a pet or animal, regardless of size, all animals must be in an FAA certified carrier and the private service must be booked.
TRAVELING WITH CHILDREN Children under 2 years old travel for FREE. One free child per paying adult. Children under 16 years old must be accompanied by an adult.
New York law does not require children to be in a car seat when riding in livery vehicles such as ours. See: NYS VTL Section 1229c. If your child usually rides in a car seat you may bring your own for such use.
VEHICLES All vehicles are Smoke-Free, air conditioned and cleaned in and out daily. Sedans hold up to 3 passengers and approx. (5) five pieces of standard size luggage and vans hold up to 11 passengers and approx. (20) twenty pieces of standard size luggage. Each vehicle goes through a rigorous monthly preventive maintenance and meticulous inspection of the interior and exterior. Also, our vans are inspected every (6) six months by the New York State D.O.T.
DRIVERSAll our drivers have a clean driving record, background check and D.O.T physical before starting at Winston Transportation. Also, they must successfully pass our extensive training course; we maintain on-going evaluations and coaching to continually improve our quality of service. All drivers carry official ID and are uniformed. Sedan drivers are dressed in business attire.
TRAVEL TIPSBefore you pack, check with the Transportation Security Administration (TSA) TSA Travel Tips for the latest list of items that you are not allowed to take on a plane. Here are the basics as far as what is currently prohibited as carry-on. Sharp edged or pointed items including knives of any length, or made from any material, are not permitted. That includes the obvious: cutting instruments of every kind, carpet knives, box cutters, knives with folding or retractable blades (regardless of blade length), steak knives, straight edge razors, ice picks, and scissors. Not so obvious items like a small Swiss Army knife or oversized baby pin that you keep on your key chain are also not allowed. Flammable sprays including hair spray cannot be carried on. Other items, which you might have carried on in the past including baseball bats, golf clubs, pool cues, ski poles, and hockey sticks are no longer allowed in the cabin. Medically necessary needles and syringes, including those used by diabetics and EpiPens, carried by many for allergies, are exempt from these prohibitions if passengers have in their possession prescription medication with professionally printed label that identifies the medical office, pharmacy, or manufacturer of the medication.
PRIVACY POLICY Our passengers’ personal information is kept confidential and never sold or shared with another company except as prescribed by law.
|
||
|