Winston Policies

(In alphabetical order)

ARRIVALS

Retrieve your baggage, then call our dispatch center at 1-800-424-7767 or (631) 924-1200 from any cell phone or public pay phone.  After you speak to the dispatcher, the typical wait time for your vehicle is 10–20 minutes.  Guests arriving after 10 pm may experience a slightly longer wait.  All arriving flights are monitored through specialized software such as “Flightview”.  However, airlines do not always report the most up-to-date information.  If your flight is extremely delayed or flight number was changed please call and inform us at 1-800-424-7767 or (631) 924-1200 from your departure city.

Late night fee: Guests arriving after midnight may be charged a $10 “late night fee”.

ARRIVALS AT CRUISE TERMINALS

Retrieve your luggage, then call our dispatch center at 1-800-424-7767 or (631) 924-1200 from any cell phone or public pay phone. 

BAGGAGE

Winston Transportation allows two (2) pieces of checked baggage (standard size) and one (1) carry-on piece and one (1) smaller personal item for each guest.  Size and weight limitations apply.  Golf clubs and skis count toward the baggage allowance as one piece for each checked baggage and cannot be transported in a sedan due to space limitations.  Some golf bags and skis require a private van, this is at the sole discretion of Winston Transportation.  Any party with three or more golf bags and/or skis MUST book a private van. 

Standard baggage size and weight allowance: Maximum size is 62 inches (length + width + height) per checked piece of baggage.  No single piece of baggage or property weighing in excess of fifty (50) pounds will be accepted for transportation unless there is additional help available to aid the driver in both loading and unloading of such baggage. 

Standard carry-on items size allowance: carry-on bag dimensions to 10x16x24 inches.

Standard Personal-type: purses, briefcases, cameras, food containers, or laptops (case included).

Please contact our reservation department at 1-800-424-7767 or (631) 924-1200 if you are transporting unusual objects, including but not limited to: large boxes, bicycles, surfboards, golf clubs or any other items which do not fit into standard baggage. Also, contact us if your overall luggage count is more than three (3) per person.

We reserve the right to refuse any passenger that has not advised us prior to pick up of unusual or excessive baggage.

Winston Transportation will not be liable for any item or baggage lost onboard in any of our vehicles.  Baggage remains the responsibility of the passenger at all times.

Excess baggage: There is an extra charge of $10.00 for each piece of additional standard size and/or weight baggage beyond the standard allowance.

No single piece of baggage or property weighing in excess of fifty (50) pounds will be accepted for transportation unless there is additional help available to aid the driver in both loading and unloading of such baggage.

Overweight items from 51 to 100 pounds and oversized items in excess of 62 inches but not more than 80 inches (e.g.; surfboards, bicycles, vaulting poles) will be accepted for a charge of $20 per item.  Surfboards will be transported as checked baggage for a fixed charge of $20.00 each way. Keels and fins must be removed and placed in carry-on or checked baggage.

CANCELLATION POLICY

Regardless of whether you made your reservation online or from our call center: Shared Ride reservations MUST be cancelled at least 4 hours prior to the pick up time to receive any refund.  All private sedans and vans MUST be cancelled at least 12 hours prior to the pick up time to receive any refund.  Passengers electing not to appear for a pick up (no show) will not receive any refund.  Reservations booked online MUST be cancelled online to receive any refund. E-mail cancellations are not accepted.

CREDIT CARDS / DEBIT CARDS

Using your credit card online is fast and SECURE.  Winstontrans.com is an extremely secure website using (256 Bit) the highest level encryption.

Authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank. The cardholder may contact the issuing bank to request authorization reversal.

For corporate accounts we offer the convenience of weekly or monthly billing programs or directly billing your company credit card. 

DEPARTURES

Allow extra time to get to the airport, to allow for the additional screening that is taking place.  The airlines are requesting that travelers check in 1 ½ - 2 hours in advance for domestic flights and 2 ½ - 3 hours in advance for international flights.

DESTINATIONS SERVED

AIRPORTS - JFK, LGA, Newark and Islip Airports
PIERS - Manhattan, Bayonne and Brooklyn Cruise Terminals
ANY LOCATION - including home, hotel, office, school, catering hall, restaurants, etc.

DISRUPTION OF SERVICE

Winston Transportation Group is not responsible for delays caused by weather, traffic conditions, mechanical problems, airlines and/or airport problems, automobile accidents caused by others or acts of God.

DISCOUNTS

A discount is given with booking a round trip reservation online.  Joining our mailing list with your email address, enables you to receive our newsletter, discounts and keep you updated with the lastest “Winston News”.  Double discounting is not allowed. 

DRIVERS

All of our drivers have a clean driving record, background check and D.O.T physical before starting at Winston Transportation.  Also, they must successfully pass our extensive training course and we maintain on-going evaluations and coaching to continually improve our quality of service.  All drivers carry official ID and are uniformed.  Sedan drivers are dressed in business attire.

DRIVER GRATUITY

The standard gratuity for the shared ride service is a suggested 15-20%, all private service is 20% of the fare and waiting charges.  Gratuity can be paid either in cash or by credit card to the driver.

HOURS OF OPERATION

Our state-of-the-art Call Center is staffed 24 hours – 365 days a year and can be reached by calling 1-800-424-7767 or (631) 924-1200.  Reservations can also be booked online fast and easy at www.Winstontrans.com 24 hours – 365 days a year. 

LOST AND FOUND

If you believe you left an item onboard one of our vehicles, please call dispatch at 1-800-424-7767 or (631) 924-1200 immediately.  Winston Transportation will not be liable for any item or baggage lost onboard in any of our vehicles.  Baggage remains the responsibility of the passenger at all times.

ONLINE SECURITY

Winstontrans.com is an extremely secure website using (256 Bit) the highest level encryption.

PAYMENT

Cash, credit card or check (on a New York Bank).  Payment is made to the driver.  If paying by credit card,  the driver will ask for your credit card, he will make an imprint and ask you to sign the credit card slip.  The driver gratuity can be put on your credit card or paid in cash.  We accept Visa, Mastercard, American Express and Discover.

PETS OR ANIMALS

Winston Transportation shared ride service does not allow any pets or animals, with the exception of trained service dogs required for our disabled guests.  If guests must travel with a pet or animal, regardless of size, all animals must be in a FAA certified carrier and the private service must be booked.

We maintain the right to refuse acceptance of a cat or dog exhibiting aggressive behavior or any other characteristics that appear incompatible with safe travel. The animals must be harmless, inoffensive, odorless, and require no attention during travel.  Cats and dogs must remain in the carrier (including head and tail).  Winston Transportation will not be responsible if a customer misses a flight due to the need to take the cat or dog to an outside relief area.  Winston Transportation assumes no liability for the health or well being of carry-on pets.

RESERVATIONS

Service is by reservation only.  It is recommended that reservations are booked online or by phone at least 48 hours prior.  Reservations with less than 6 hours, must be booked by calling 1-800-424-7767 or (631) 924-1200, last minute bookings are no problem, but are based on availability.  If you need to modify an existing online reservation you must call 1-800-424-7767 or (631) 924-1200.

We recommend that you book your round trip reservations to simplify your travel plans and to receive your round trip discount.

SERVICE AREA

Winston Transportation picks up or drops off at any location, home, office, school or hotel on Long Island (Suffolk & Nassau), Brooklyn, Queens, NYC, Bronx and Staten Island.  As well as, New Jersey and Connecticut. Winston services Kennedy International (JFK), LaGuardia (LGA), Newark (EWR) and Islip MacArthur Airports (ISP).  As well as, Manhattan, Bayonne and Brooklyn Piers.  Special occasions, social or sporting events, etc.  Also, for point to point private service within or outside of Long Island call 1-800-424-7767 or (631) 924-1200 for pricing and availability.

TERMS OF USE POLICY

BY VISITING OR SHOPPING AT THIS WEB SITE, YOU ACCEPT THE FOLLOWING TERMS & CONDITIONS. Please read them carefully.

LEGAL STATEMENT

By using this Site, you specifically accept and agree to abide by all terms and conditions herein. By using this site, you represent and warrant that you are 18 years of age or older and possess the legal ability to agree to terms of this “Terms of Use Policy”. You should not use this Site if you do not accept and agree. This Site is available only for your personal use, which is limited to viewing the Site, providing information to us, and downloading information for your personal use and for purchasing products. Visitors assume all responsibility and risk with regard to using this Site and, in no case, shall Winston Transportation Group be liable for damages of any kind resulting from buyer(s) use of the Site.

PRICING AND PRODUCT INFORMATION

Every effort is made to provide accurate and up-to-date information on this Site. However, items displayed may be discontinued, and prices are subject to change. Winston Transportation Group is not responsible for typographical errors and does reserve the right to make corrections and changes to the Site at any time without notice. The prices displayed are in U.S. dollars, effective for U.S. purchases, subject to applicable taxes to be paid by the buyer.

PRIVACY POLICY

This Statement about our Privacy Policy pertains to www.winstontrans.com. By using the Site, you agree to the terms set forth herein. For purposes of our Privacy Policy, Personal Information means any information you submit to us which personally identifies you and includes your name, address, telephone number, e-mail address, etc. Winston Transportation Group collects Personal Information only when you submit it to us. It is Winston Transportation Group’s policy to keep this information as confidential and use it only for the purpose for which it was submitted or to improve our customers use of the Site and/or for marketing research.  Winston Transportation Group reserves the right to change, modify, add, or delete portions of this Privacy Policy at any time. You may wish to check the Site periodically for changes to this Policy, since your continued use of the Site following the posting of changes to this Policy will mean that you accept those changes. If you wish to be removed from our databases, you may Email us at info@winstontrans.com and instruct us accordingly.

COPYRIGHT / TRADEMARKS / SERVICEMARKS

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site’s owner disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site’s owner does not warrant that this site, its servers, or e-mail sent from this site are free of viruses or other harmful components. This site’s owner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

TRAVELING WITH CHILDREN

Children under 2 years old travel for FREE.  One free child per paying adult.  Children under 16 years old must be accompanied by an adult.

New York law does not allow children to ride on the lap of an adult.  If your child requires a car seat, you are required to supply it.  It is the responsibility of the parent or guardian to take the car seat with them on the plane and to make sure that the child is in compliance with the New York State Child Passenger Restraint Requirements.  Car seats cannot be left in the vehicle or stored by Winston.

TOLLS

Tolls are not included in any price, unless specifically noted. Tolls can change without notice.

TRAVEL TIPS

Before you pack, check with the Transportation Security Administration (TSA) TSA Travel Tips for the latest list of items that you are not allowed to take on a plane. Here are the basics as far as what is currently prohibited as carry-on.  Sharp edge or pointed items including knives of any length, or made from any material, are not permitted. That includes the obvious: cutting instruments of every kind, carpet knives, box cutters, knives with folding or retractable blades (regardless of blade length), steak knives, straight edge razors, ice picks, and scissors. Not so obvious items like that small Swiss Army knife or oversized baby pin that you keep on your key-chain are also not allowed.  Flammable sprays including hair spray cannot be carried on.  Other items, which you might have carried on in the past including baseball bats, golf clubs, pool cues, ski poles, and hockey sticks are no longer allowed in the cabin.  Medically necessary needles and syringes, including those used by diabetics and EpiPens, carried by many for allergies, are exempt from these prohibitions if passengers have in their possession prescription medication with professionally printed label that identifies the medical office, pharmacy, or manufacturer of the medication.

VEHICLES

All vehicles are Smoke-Free, air conditioned and cleaned in and out daily. Sedans hold up to 3 guests and approx. (5) five pieces of standard size luggage and vans hold up to 11 guests and approx. (20) twenty pieces of standard size luggage.  Each vehicle goes through a rigorous monthly preventive maintenance and meticulous inspection of the interior and exterior.  Also, our vans, minicoaches and motorcoaches are inspected every (6) six months by the New York State D.O.T. 

No illegal drugs or consuming alcoholic beverages is allowed by anyone in any vehicle.

# OF STOPS PER SERVICE

For the convenience of our shared van guests there is never more than 3 stops in route to or from the airport and our shared sedan guests there is never more than 1 other stop in route to or from the airport.  All private service is direct to your destinations.